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Hang Eleven

Once an order has been placed, it is no longer possible to change the shipping address. This is because orders are processed quickly to ensure fast handling and dispatch, which means we are unable to make adjustments once the order has entered the fulfillment process.We strongly recommend carefully checking all your shipping details, including your name, address, postal code, and contact information, before completing your purchase. This helps ensure that your order is delivered smoothly and without delays.If you notice an error shortly after placing your order, we advise contacting our support team as soon as possible. While we cannot guarantee that changes can be made, we will always do our best to assist you depending on the current status of your order.

Once an order has been placed, it is no longer possible to change the shipping address. This is because orders are processed quickly to ensure fast handling and dispatch, which means we are unable to make adjustments once the order has entered the fu

Can I still change my address?

SHIPPING

What is the best way to wash my Hang Eleven clothes?

What steps should I take if I receive a damaged or unsatisfactory item?

How will I know when an out-of-stock item is back in stock?

Warranty after washing an Item

What payment methods do you accept?

Do you have a physical store or showroom?

How can I contact you if my question is not listed in the FAQ?

GENERAL

Is it possible to apply discounts after an order has been placed?

Can I change or cancel my order after placing it?

Can I also pick up my order in the store?

ORDERS

What are the shipping costs?

How long does delivery take?

How do I file a claim for my insured order?

Is my shipment insured?

Do you ship outside of the EU?

What is your shipping policy?

How do I track my order?

What is your return policy?

How can I register an exchange?

Do you offer FREE exchanges?

Can I return two orders at once?

What should I do if the return portal does not generate my return label?

How can I find out the status of my return or refund?

Do you offer a higher return amount for store credit ?

Non-Returnable Items: Underwear and Socks

RETURNS & EXCHANGES

How will my order be delivered?

When will my order be delivered?

I was not at home when my package was delivered, when will the next delivery take place?

What if the item I received is damaged or different from what I expected?

What is a track & trace code?

I cannot find my order after the track & trace code registered my order status as deliverd?

Can I still change my address?Updated 16 days ago