Returns must be initiated within 14 days of receiving your order. Items must be unused and in the original packaging. You can initiate an exchange or a return through our return portal.

<p>Returns must be initiated within <strong>14 days&#xA0;</strong>of receiving your order. Items must be unused and in the original packaging.</p><p>You can initiate an exchange or a return through our <a href="https://code.returns-exchanges.com/hang-eleven-store" target="_blank" rel="noopener noreferrer">return portal</a>.</p><div data-block="true" data-editor="a8es1" data-offset-key="f6gk3-0-0" id="isPasted"><div data-offset-key="f6gk3-0-0"><span data-offset-key="f6gk3-0-1"><span data-text="true" style="font-size: 16px;"><strong>Please note:&#xA0;</strong>3FOR2 order return information:</span></span></div></div><ul><li data-block="true" data-editor="a8es1" data-offset-key="9er8b-0-0" style="font-size: 16px;"><div data-offset-key="9er8b-0-0"><span data-offset-key="9er8b-0-0">If you return items from a 3for2 order,<strong>&#xA0;the free item must also be returned</strong>.</span></div></li><li data-block="true" data-editor="a8es1" data-offset-key="epo51-0-0" style="font-size: 16px;"><div data-offset-key="epo51-0-0"><span data-offset-key="epo51-0-0">If you choose to keep the free item,<strong>&#xA0;i</strong><strong>ts value will be deducted from your refund</strong>.</span></div></li><li data-block="true" data-editor="a8es1" data-offset-key="fkar1-0-0" style="font-size: 16px;"><div data-offset-key="fkar1-0-0"><span data-offset-key="fkar1-0-0">If you&apos;re <strong>exchange items</strong> from a 3FOR2 order (free of charge), you may keep the free item, as long as its value is <strong>not</strong> higher than the exchanged item. If the free item is of higher value, the difference will be deducted from your refund.</span></div></li></ul>

Can I return my 3FOR2 items?

Hang Eleven

Here you'll find all of your answers regarding our 3FOR2 sale

3FOR2

What is the best way to wash my Hang Eleven clothes?

What steps should I take if I receive a damaged or unsatisfactory item?

Warranty after washing an Item

Information about the items

Is it possible to apply discounts after an order has been placed?

Ordering

What are the shipping costs?

Can I still change my address?

Do you ship outside of the EU?

Shipping

What is your return policy?

How can I register a return or exchange?

Do you offer FREE exchanges?

Can I return two orders at once?

What should I do if the return portal does not generate my return label?

How can I find out the status of my return or refund?

Returns & Exchanges

How will my order be delivered?

When will my order be delivered?

I was not at home when my package was delivered, when will the next delivery take place?

What if the item I received is damaged or different from what I expected?

What is a track & trace code?

I cannot find my order after the track & trace code registered my order status as deliverd?

Delivery