Hang Eleven

Find answers quickly in our Help Center – your go-to resource for FAQs. From setup to support, we’re here to help make your experience smooth and seamless. Explore now!

Help Center | Hang Eleven

What are the shipping costs?

Can I still change my address?

Do you ship outside of the EU?

Shipping

How will my order be delivered?

When will my order be delivered?

I was not at home when my package was delivered, when will the next delivery take place?

What if the item I received is damaged or different from what I expected?

Delivery

What is a track & trace code?

I cannot find my order after the track & trace code registered my order status as deliverd?

Track & Trace code

Do you offer FREE exchanges?

What is your return policy?

Can I return two orders at once?

What should I do if the return portal does not generate my return label?

How can I find out the status of my return or refund?

Returns & Exchanges

What is the best way to wash my Hang Eleven clothes?

What steps should I take if I receive a damaged or unsatisfactory item?

Warranty After Washing an Item

Information about the items

Is it possible to apply discounts after an order has been placed?

Ordering

Questions about shipping, shipping rates, shipping address and more.

Can I still change my address?

Questions about your delivery, when it will be delivered and more.

Questions about your T&T and other tracking settings.

Questions about exchange conditions, fees and more.