If you need assistance, you can always reach out to us by sending an email to support@hang-eleven.com. Our customer service team will review your request and do their best to respond within 24 hours during weekdays and business hours. We aim to reply

If you need assistance, you can always reach out to us by sending an email to <a data-start="101" data-end="124" rel="noopener">support@hang-eleven.com</a>.Our customer service team will review your request and do their best to respond within 24 hours during weekdays and business hours. We aim to reply as quickly as possible to ensure you are not left waiting and that your question or issue is resolved smoothly.Please make sure to include as much relevant information as possible in your email (such as your order number and a clear description of your request), so we can help you more efficiently.

Email

To start a chat with us, simply click the chat widget located in the lower-right corner of any page on our website. Click here to see the image for guidance.

To start a chat with us, simply click the chat widget located in the lower-right corner of any page on our website. Click here to see the image for guidance. <img src="https://attachments.gorgias.help/GyBLV6k10Nj7NbQk/hc/0e8PW74wEO2DnpGB/2026030916-6787f380-da3b-42f3-8328-142cdd610307-screenshot%20(1).png" style="width: 693px;" class="fr-fic fr-dib">

Chat

Need a quick help? Chat with us during our business hours.

Our support team is available Monday to Friday from 9 AM to 5 PM CET and happy to help with any questions via email or chat.

Hang Eleven

Need help? You can contact us via Chat, or Email. All support options are available here.

CONTACT US

What is the best way to wash my Hang Eleven clothes?

What steps should I take if I receive a damaged or unsatisfactory item?

How will I know when an out-of-stock item is back in stock?

Warranty after washing an Item

What payment methods do you accept?

Do you have a physical store or showroom?

How can I contact you if my question is not listed in the FAQ?

GENERAL

Is it possible to apply discounts after an order has been placed?

Can I change or cancel my order after placing it?

Can I also pick up my order in the store?

ORDERS

What are the shipping costs?

How long does delivery take?

Can I still change my address?

How do I file a claim for my insured order?

Is my shipment insured?

Do you ship outside of the EU?

What is your shipping policy?

How do I track my order?

SHIPPING

What is your return policy?

How can I register an exchange?

Do you offer FREE exchanges?

Can I return two orders at once?

What should I do if the return portal does not generate my return label?

How can I find out the status of my return or refund?

Do you offer a higher return amount for store credit ?

Non-Returnable Items: Underwear and Socks

RETURNS & EXCHANGES

How will my order be delivered?

When will my order be delivered?

I was not at home when my package was delivered, when will the next delivery take place?

What if the item I received is damaged or different from what I expected?

What is a track & trace code?

I cannot find my order after the track & trace code registered my order status as deliverd?