PAYMENT
Questions about payments.
Are there payment options with gift cards or vouchers?
Yes, we offer our own gift cards that can be used as a payment method when placing an order on our website. These gift cards are a flexible and convenient option, allowing you to either treat someone else to a gift or use them for your own future pur
How are refunds handled if payment was made with a gift card?
If your order is refunded and you originally paid using a gift card, the refunded amount will be credited back to the same gift card. This ensures that the remaining balance can be reused for a future purchase in our store. Once the refund has been p
Do you charge a currency conversion rate?
For customers paying in a currency other than the Euro (EUR), a small currency conversion fee of 2% will be applied at checkout. This fee is automatically added during the payment process and helps cover the costs associated with international transa
Do you accept Klarna as a payment method?
Yes, we do offer Klarna as a payment option 🙌. At Hang Eleven, you can select Klarna at checkout to receive your order first and pay later. This gives you the flexibility to try your items at home before completing the payment, making your shopping