Need a quick help? Chat with us during our business hours.

Our support team is available Monday to Friday from 9 AM to 5 PM CET and happy to help with any questions via email or chat.

Hang Eleven

<p data-start="143" data-end="386" id="isPasted">If you cannot find the answer you are looking for in our FAQ, you can easily get in touch with us through our contact form and our team will get back to you within 24 hours. We aim to respond as quickly as possible so you are not left waiting.</p><p data-start="388" data-end="557" data-is-last-node data-is-only-node>You can also reach us via live chat on your computer during business hours, from 9 AM to 11 PM CET. This is the fastest way to get help if you need immediate assistance.</p><p><strong><span class="fr-img-caption fr-fic fr-dib fr-fil fr-bordered fr-shadow fr-rounded" style="width: 686px;"><span class="fr-img-wrap"><img src="https://attachments.gorgias.help/GyBLV6k10Nj7NbQk/hc/0e8PW74wEO2DnpGB/2026021811-68bf344b-d9f7-417d-a051-4ec2e32a2084-chatbox.png" style="width: 674px;" class="fr-fic fr-dib fr-fil fr-bordered fr-shadow fr-rounded" alt="You can find the chat widget on the lower right of your screen on any pages"><span class="fr-inner"></span></span></span></strong></p><article tabindex="-1" dir="auto" data-turn-id="request-WEB:904b065c-7207-41c2-800d-e5478117ca0b-5" data-testid="conversation-turn-12" data-scroll-anchor="true" data-turn="assistant" id="isPasted"><div tabindex="-1"><div data-message-author-role="assistant" data-message-id="a3793450-29ed-4e91-b276-d654237cd77d" dir="auto" data-message-model-slug="gpt-5-2"><p data-start="0" data-end="84" data-is-last-node data-is-only-node><em>You can find the chat box icon in the lower right corner of any page on our website.</em></p></div></div></article><div data-edge="true"><strong><br></strong></div><p><br></p>

If you cannot find the answer you are looking for in our FAQ, you can easily get in touch with us through our contact form and our team will get back to you within 24 hours. We aim to respond as quickly as possible so you are not left waiting. You ca

How can I contact you if my question is not listed in the FAQ?

GENERAL

What is the best way to wash my Hang Eleven clothes?

What steps should I take if I receive a damaged or unsatisfactory item?

How will I know when an out-of-stock item is back in stock?

Warranty after washing an Item

What payment methods do you accept?

Do you have a physical store or showroom?

Is it possible to apply discounts after an order has been placed?

Can I change or cancel my order after placing it?

Can I also pick up my order in the store?

ORDERS

What are the shipping costs?

How long does delivery take?

Can I still change my address?

How do I file a claim for my insured order?

Is my shipment insured?

Do you ship outside of the EU?

What is your shipping policy?

How do I track my order?

SHIPPING

What is your return policy?

How can I register an exchange?

Do you offer FREE exchanges?

Can I return two orders at once?

What should I do if the return portal does not generate my return label?

How can I find out the status of my return or refund?

Do you offer a higher return amount for store credit ?

Non-Returnable Items: Underwear and Socks

RETURNS & EXCHANGES

How will my order be delivered?

When will my order be delivered?

I was not at home when my package was delivered, when will the next delivery take place?

What if the item I received is damaged or different from what I expected?

What is a track & trace code?

I cannot find my order after the track & trace code registered my order status as deliverd?

How can I contact you if my question is not listed in the FAQ?Updated 17 days ago