We recommend washing our garments inside out at a maximum temperature of 30°C with a low centrifuge setting. Additionally, we advise air drying the clothing rather than using a tumble dryer.

We recommend washing our garments inside out at a maximum temperature of 30&#xB0;C with a low centrifuge setting. Additionally, we advise air drying the clothing rather than using a tumble dryer.

What is the best way to wash my Hang Eleven clothes?

If you receive an item that does not meet your expectations, such as a damaged or dirty product, please contact us at support@hang-eleven.com together we will come up with a solution perfectly fitting your problem.

If you receive an item that does not meet your expectations, such as a damaged or dirty product, please contact us at <a href="mailto:support@hang-eleven.com" id="isPasted">support@hang-eleven.com</a> together we will come up with a solution perfectly fitting your problem.

What steps should I take if I receive a damaged or unsatisfactory item?

Once an item has been washed, the warranty is no longer valid. Unfortunately, this means we cannot guarantee a replacement or refund. However, if you’re experiencing an issue with a washed item, feel free to send us clear photos along with a brief de

Once an item has been washed, the warranty is no longer valid. Unfortunately, this means we cannot guarantee a replacement or refund.However, if you&#x2019;re experiencing an issue with a washed item, feel free to send us clear photos along with a brief description of the problem. We review each case individually and will do our best to offer a suitable solution whenever possible.

Warranty after washing an Item

Our support team is here for you Monday to Friday, 9 AM–5 PM CET, and ready to help with any questions.

Hang Eleven

GENERAL

3FOR2

Is it possible to apply discounts after an order has been placed?

ORDERS

What are the shipping costs?

How long does delivery take?

Can I still change my address?

Do you ship outside of the EU?

SHIPPING

What is your return policy?

How can I register a return or exchange?

Do you offer FREE exchanges?

Can I return two orders at once?

What should I do if the return portal does not generate my return label?

How can I find out the status of my return or refund?

Summer Bundles Exchange

RETURNS & EXCHANGES

How will my order be delivered?

When will my order be delivered?

I was not at home when my package was delivered, when will the next delivery take place?

What if the item I received is damaged or different from what I expected?

What is a track & trace code?

I cannot find my order after the track & trace code registered my order status as deliverd?

DELIVERY