GENERAL

General questions

What is the best way to wash my Hang Eleven clothes?

We recommend washing our garments inside out at a maximum temperature of 30°C with a low centrifuge setting. Additionally, we advise air drying the clothing rather than using a tumble dryer.

What steps should I take if I receive a damaged or unsatisfactory item?

If you receive an item that does not meet your expectations, such as a damaged or dirty product, please contact us at [email protected] together we will come up with a solution perfectly fitting your problem.

How will I know when an out-of-stock item is back in stock?

If an item you are interested in is out of stock, you can visit the product page and click the 'Sold Out - Get Notified' button. This ensures you will receive an email notification as soon as the item is available again. Due to high demand, restocked

Warranty after washing an Item

Once an item has been washed, the warranty is no longer valid. Unfortunately, this means we cannot guarantee a replacement or refund. However, if you’re experiencing an issue with a washed item, feel free to send us clear photos along with a brief de

What payment methods do you accept?

We accept the following payment methods for your convenience:iDealCredit card (Visa, Mastercard, American Express)Payment via KlarnaPayPalApple PayGoogle PayWith this wide selection of payment options, customers can easily and safely pay in the way t

Do you have a physical store or showroom?

We have a store at Haarlemmerdijk 93B, 1013KD Amsterdam.

How can I contact you if my question is not listed in the FAQ?

Please send an email to [email protected]. We will handle your inquiry as soon as possible.