GENERAL
General questions
What is the best way to wash my Hang Eleven clothes?
Taking good care of your Hang Eleven pieces helps them stay looking fresh, maintain their shape, and last longer. We recommend washing your garments inside out to protect the fabric and any prints, using a maximum temperature of 30°C and a low centri
What steps should I take if I receive a damaged or unsatisfactory item?
If you receive an item that does not meet your expectations, such as a product that arrives damaged, defective, or not in clean condition, please reach out to us as soon as possible at [email protected]. Make sure to include your order number a
How will I know when an out-of-stock item is back in stock?
If an item you are interested in is currently out of stock, you can stay updated by visiting the product page and clicking the “Sold Out – Get Notified” button. Once you sign up, you will receive an email notification as soon as the item becomes avai
Warranty after washing an Item
Once an item has been washed, the warranty is no longer valid. This means we are unfortunately unable to guarantee a replacement or refund, as we cannot verify how the item has been treated after washing. That said, if you are experiencing an issue w
What payment methods do you accept?
We offer a wide range of secure and convenient payment options so you can choose what works best for you at checkout. You can pay using iDeal, credit card (Visa, Mastercard, and American Express), Klarna, PayPal, Apple Pay, and Google Pay. All paymen
Do you have a physical store or showroom?
Yes, we do have a physical store where you can check out our products in person. You can visit us at Haarlemmerdijk 93B, 1013KD in Amsterdam. If you are planning your visit, you can use this Google Maps link to find directions easily: https://maps.ap
How can I contact you if my question is not listed in the FAQ?
If you cannot find the answer you are looking for in our FAQ, you can easily get in touch with us through our contact form and our team will get back to you within 24 hours. We aim to respond as quickly as possible so you are not left waiting. You ca