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Hang Eleven

Once you have sent back your item, it will typically be processed by our returns department within a specific date range. For refunds, the process may take a few business days after receipt, and you will receive a confirmation once the return is processed, indicating when the refund will be credited to your account. If it has been more than 5 working days since the returns department received your item and you have not heard from us, please get in touch and we will investigate further.Disclamer: International orders may take longer due to the international shipping time being longer.

Once you have sent back your item, it will typically be processed by our returns department within a specific date range. For refunds, the process may take a few business days after receipt, and you will receive a confirmation once the return is proc

How can I find out the status of my return or refund?

RETURNS & EXCHANGES

What is the best way to wash my Hang Eleven clothes?

What steps should I take if I receive a damaged or unsatisfactory item?

How will I know when an out-of-stock item is back in stock?

Warranty after washing an Item

What payment methods do you accept?

Do you have a physical store or showroom?

How can I contact you if my question is not listed in the FAQ?

GENERAL

Is it possible to apply discounts after an order has been placed?

Can I change or cancel my order after placing it?

Can I also pick up my order in the store?

ORDERS

What are the shipping costs?

How long does delivery take?

Can I still change my address?

How do I file a claim for my insured order?

Is my shipment insured?

Do you ship outside of the EU?

Is shipping free above a certain order amount?

What is your shipping policy?

SHIPPING

What is your return policy?

How can I register a return or exchange?

Do you offer FREE exchanges?

Can I return two orders at once?

What should I do if the return portal does not generate my return label?

How will my order be delivered?

When will my order be delivered?

I was not at home when my package was delivered, when will the next delivery take place?

What if the item I received is damaged or different from what I expected?

What is a track & trace code?

I cannot find my order after the track & trace code registered my order status as deliverd?

How can I find out the status of my return or refund?Updated a month ago