RETURNS & EXCHANGES
Questions about exchange conditions, fees and more.
What is your return policy?
At Hang Eleven, we want you to be completely satisfied with your purchase. However, we understand that sometimes things don’t work out as planned. That’s why we offer a simple and hassle-free return and exchange process. To return or exchange an item
How can I register a return or exchange?
Follow these steps to process your return or exchange:. Visit our Return Portal and log in with your email address and order number (e.g. #12345). Choose the items you wish to return or exchange and specify the reason for the return. Select your pref
Do you offer FREE exchanges?
Exchanges are completely free! Simply register your exchange through our Return Portal. You can exchange your item for a different size, color, or even a completely different product. If you choose to exchange for an item of a different price, whethe
Can I return two orders at once?
It is possible to return two orders in one package. Please follow the steps below:. Please make sure to keep us updated, especially by sending us an email once you’ve shipped the package. Kindly include the order number you used in the return portal
What should I do if the return portal does not generate my return label?
If you experience any issues with the return portal, such as technical glitches or if it does not generate a return label, please try the following:. If these steps do not resolve the issue, reach out to [email protected] and they will assist you. We
How can I find out the status of my return or refund?
Once you have sent back your item, it will typically be processed by our returns department within a specific date range. For refunds, the process may take a couple of days after receipt, and you will receive a confirmation once the return is process
Do you offer a higher return amount for store credit ?
We now offer returns for 115% store credit!If your purchase isn't quite right perhaps the fit, the style, or you simply changed your mind—we’re happy to accept your return within 14 days of delivery for 115% store credit.Returned merchandise must be
Non-Returnable Items: Underwear and Socks
At Hang Eleven, we want you to love every purchase you make. However, for hygiene and safety reasons, certain items cannot be returned or exchanged. This includes underwear and socks. We appreciate your understanding and cooperation. Our goal is alwa