RETURNS & EXCHANGES
Questions about exchange conditions, fees and more.
What is your return policy?
At Hang Eleven, we want you to be completely satisfied with your purchase. However, we understand that sometimes things don’t work out as planned. That’s why we offer a simple and hassle-free return and exchange process. To return or exchange an item
How can I register an exchange?
To make the return or exchange process as simple and smooth as possible, please follow the steps below carefully. This ensures your request is processed quickly and your package is handled correctly.
Do you offer FREE exchanges?
Exchanges are completely free of charge. To start an exchange, simply register your request through our Exchange Portal. The process is designed to be quick and easy, allowing you to update your order without any additional cost. You can exchange you
Can I return two orders at once?
It is possible to return two orders in one package. Please follow the steps below:. Please make sure to keep us updated, especially by sending us an email once you’ve shipped the package. Kindly include the order number you used in the return portal
What should I do if the return portal does not generate my return label?
If you experience any issues while using the return portal, such as technical errors, loading problems, or if the system does not generate a return label, there are a few simple steps you can try to resolve the issue quickly. If none of these steps s
How can I find out the status of my return or refund?
Once you have sent your item back to us, it will first be received and checked by our returns department. After arrival, returns are typically processed within a standard timeframe, depending on the volume of incoming parcels and the type of return.
Do you offer a higher return amount for store credit ?
We now offer returns for 115% store credit as an alternative to a standard refund. If your purchase isn’t quite right, whether it’s the fit, the style, or you’ve simply changed your mind, you can return your items within 14 days of delivery and recei
Non-Returnable Items: Underwear and Socks
At Hang Eleven, we want you to love every purchase you make. However, for hygiene and safety reasons, certain items cannot be returned or exchanged. This includes underwear and socks. We appreciate your understanding and cooperation. Our goal is alwa