Questions about exchange conditions, fees and more.
At Hang Eleven, we want you to be fully satisfied with your purchase. However, we understand that sometimes things don’t work out, and we offer a hassle-free return and exchange process to make it easy for you to return items if needed. To return or
Follow these steps to process your return or exchange:. Visit our Return Portal and log in with your email address and order number (e.g. #12345). Choose the items you wish to return or exchange and specify the reason for the return. Select your pref
Exchanges are completely free! Simply register your exchange through our Return Portal. You can exchange your item for a different size, color, or even a completely different product. If you choose to exchange for an item of a different price, whethe
It is possible to return 2 orders within 1 package. Please follow the steps below:. Register one of the two orders via our Return Portal. Include a note inside your return package with the order number (e.g. #12345) and items from the second (unregis
If you experience any issues with the return portal, such as technical glitches or if it does not generate a return label, please try the following:. If these steps do not resolve the issue, reach out to [email protected] and they will assist y
Once you have sent back your item, it will typically be processed by our returns department within a specific date range. For refunds, the process may take a few business days after receipt, and you will receive a confirmation once the return is proc