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Hang Eleven

To submit a claim, please use the link provided below, which will direct you to our claims portal. This is the fastest and most efficient way to report any issues related to your order, such as damage, loss, or other delivery-related problems.Once you open the portal, you will need to log in using your order number and the email address that was used when placing your order. This ensures we can quickly locate your order details and process your request as smoothly as possible.You can access the claims portal here: <a data-start="549" data-end="589" rel="noopener" target="_new" href="https://hangeleven.shipinsure.net/claims">https://hangeleven.shipinsure.net/claims</a>If you experience any issues accessing the portal or submitting your claim, please contact our support team for assistance.

To submit a claim, please use the link provided below, which will direct you to our claims portal. This is the fastest and most efficient way to report any issues related to your order, such as damage, loss, or other delivery-related problems. Once y

How do I file a claim for my insured order?

SHIPPING

What is the best way to wash my Hang Eleven clothes?

What steps should I take if I receive a damaged or unsatisfactory item?

How will I know when an out-of-stock item is back in stock?

Warranty after washing an Item

What payment methods do you accept?

Do you have a physical store or showroom?

How can I contact you if my question is not listed in the FAQ?

GENERAL

Is it possible to apply discounts after an order has been placed?

Can I change or cancel my order after placing it?

Can I also pick up my order in the store?

ORDERS

What are the shipping costs?

How long does delivery take?

Can I still change my address?

Is my shipment insured?

Do you ship outside of the EU?

What is your shipping policy?

How do I track my order?

What is your return policy?

How can I register an exchange?

Do you offer FREE exchanges?

Can I return two orders at once?

What should I do if the return portal does not generate my return label?

How can I find out the status of my return or refund?

Do you offer a higher return amount for store credit ?

Non-Returnable Items: Underwear and Socks

RETURNS & EXCHANGES

How will my order be delivered?

When will my order be delivered?

I was not at home when my package was delivered, when will the next delivery take place?

What if the item I received is damaged or different from what I expected?

What is a track & trace code?

I cannot find my order after the track & trace code registered my order status as deliverd?

How do I file a claim for my insured order?Updated 16 days ago