For most countries, we offer multiple shipping options so you can choose the delivery method that best suits your needs in terms of speed and cost. The prices shown below are starting prices, meaning they reflect the most affordable shipping option a

For most countries, we offer multiple shipping options so you can choose the delivery method that best suits your needs in terms of speed and cost. The prices shown below are starting prices, meaning they reflect the most affordable shipping option available for each country.In many cases, faster or more premium delivery methods are also available at checkout. These may include express shipping or other upgraded services that provide shorter delivery times and additional tracking features.The exact options and final shipping costs will be displayed during checkout once you enter your delivery address. This ensures you always have a clear overview of what is available in your region before completing your order.If you are unsure which option to choose, we recommend selecting the one that best matches how quickly you need your order, as all available methods are safe and reliable.<table id="isPasted" style="margin-right: calc(65%); width: 35%;"><thead><tr><th scope="col">Country</th><th scope="col"> </th></tr></thead><tbody><tr><td>Netherlands</td><td>&#x20AC;4,95</td></tr><tr><td>Belgium</td><td>&#x20AC;5,95</td></tr><tr><td>Germany</td><td>&#x20AC;5,95</td></tr><tr><td>Luxembourg</td><td>&#x20AC;8,95</td></tr><tr><td>Denmark</td><td>&#x20AC;8,95</td></tr><tr><td>Finland</td><td>&#x20AC;8,95</td></tr><tr><td>France</td><td>&#x20AC;9,95</td></tr><tr><td>Sweden</td><td>&#x20AC;9,95</td></tr><tr><td>Poland</td><td>&#x20AC;9,95</td></tr><tr><td>Austria</td><td>&#x20AC;9,95</td></tr><tr><td>Czech Republic</td><td>&#x20AC;9,95</td></tr><tr><td>Hungary</td><td>&#x20AC;9,95</td></tr><tr><td>Italy</td><td>&#x20AC;10,05</td></tr><tr><td>Romania</td><td>&#x20AC;10,95</td></tr><tr><td>Liechtenstein</td><td>&#x20AC;10,95</td></tr><tr><td>Portugal</td><td>&#x20AC;10,95</td></tr><tr><td>Croatia</td><td>&#x20AC;11,95</td></tr><tr><td>Slovakia</td><td>&#x20AC;11,95</td></tr><tr><td>Slovenia</td><td>&#x20AC;11,95</td></tr><tr><td>Spain</td><td>&#x20AC;11,95</td></tr><tr><td>Switzerland</td><td>&#x20AC;12,95</td></tr><tr><td>Lithuania</td><td>&#x20AC;12,95</td></tr><tr><td>Estonia</td><td>&#x20AC;13,95</td></tr><tr><td>Latvia</td><td>&#x20AC;13,95</td></tr><tr><td>Bulgaria</td><td>&#x20AC;15,95</td></tr><tr><td>Greece</td><td>&#x20AC;15,95</td></tr><tr><td>Ireland</td><td>&#x20AC;18,95</td></tr><tr><td>Norway</td><td>&#x20AC;18,95</td></tr></tbody></table>

What are the shipping costs?

To ensure complete transparency and to set clear expectations, Hang Eleven provides estimated shipping times for each destination. These delivery times are shown in business days and represent the typical transit duration under normal shipping condit

How long does delivery take?

Once an order has been placed, it is no longer possible to change the shipping address. This is because orders are processed quickly to ensure fast handling and dispatch, which means we are unable to make adjustments once the order has entered the fu

Once an order has been placed, it is no longer possible to change the shipping address. This is because orders are processed quickly to ensure fast handling and dispatch, which means we are unable to make adjustments once the order has entered the fulfillment process.We strongly recommend carefully checking all your shipping details, including your name, address, postal code, and contact information, before completing your purchase. This helps ensure that your order is delivered smoothly and without delays.If you notice an error shortly after placing your order, we advise contacting our support team as soon as possible. While we cannot guarantee that changes can be made, we will always do our best to assist you depending on the current status of your order.

Can I still change my address?

To submit a claim, please use the link provided below, which will direct you to our claims portal. This is the fastest and most efficient way to report any issues related to your order, such as damage, loss, or other delivery-related problems. Once y

To submit a claim, please use the link provided below, which will direct you to our claims portal. This is the fastest and most efficient way to report any issues related to your order, such as damage, loss, or other delivery-related problems.Once you open the portal, you will need to log in using your order number and the email address that was used when placing your order. This ensures we can quickly locate your order details and process your request as smoothly as possible.You can access the claims portal here: <a data-start="549" data-end="589" rel="noopener" target="_new" href="https://hangeleven.shipinsure.net/claims">https://hangeleven.shipinsure.net/claims</a>If you experience any issues accessing the portal or submitting your claim, please contact our support team for assistance.

How do I file a claim for my insured order?

If you choose to protect your package at checkout, your order is fully covered against loss, theft, or damage that may occur during transit. This optional protection ensures that, in the event something goes wrong during shipping, you are eligible fo

If you choose to protect your package at checkout, your order is fully covered against loss, theft, or damage that may occur during transit. This optional protection ensures that, in the event something goes wrong during shipping, you are eligible for a full refund or a replacement shipment, depending on your preference.We work together with ShipInsure to provide this extra layer of security, so your package is protected from the moment it leaves our warehouse until it safely arrives at your doorstep. This allows you to shop with greater peace of mind, knowing that your order is supported by a reliable insurance service.With package protection selected, you can shop confidently without worrying about unexpected issues during delivery. It is designed to make the entire shopping experience safer and more reassuring for our customers.If you would like to learn more about how this protection works in detail, you can read the full policy directly from ShipInsure <a data-start="594" data-end="603" rel="noopener noreferrer" href="https://help.shipinsure.io/shipinsure-claims-policies/" target="_blank">here</a>.

Is my shipment insured?

Yes, we ship internationally, including to countries outside of the European Union. This allows customers from many regions around the world to place orders with us and receive their items directly at their chosen delivery address. However, please be

Yes, we ship internationally, including to countries outside of the European Union. This allows customers from many regions around the world to place orders with us and receive their items directly at their chosen delivery address.However, please be aware that shipments to non-EU countries may be subject to additional costs such as customs duties, import taxes (including VAT), and clearance or handling fees. These charges are not determined by us, but by the customs authorities in the destination country. In most cases, these fees are collected by the courier or local customs office upon arrival, and they are the responsibility of the recipient.At this time, we do not ship to the United Kingdom due to ongoing issues related to high and unpredictable customs fees and import charges. We are actively working on solutions and hope to resume shipping to the UK in the future.We always recommend checking your local customs regulations if you are unsure about potential additional costs before placing your order. If you have any questions or need clarification, our support team is happy to help guide you.

Do you ship outside of the EU?

Products under the “Hang Eleven” brand are currently not available for sale, delivery, or shipment to the United States or Canada. We continuously review our shipping regions and may expand availability in the future, but at this time these destinati

Products under the &#x201C;Hang Eleven&#x201D; brand are currently not available for sale, delivery, or shipment to the United States or Canada. We continuously review our shipping regions and may expand availability in the future, but at this time these destinations are excluded.All orders are shipped from Gorinchem in the Netherlands, Monday through Friday. Below you can find a full overview of our shipping process, including how orders are handled, processed, and delivered.<h3 data-section-id="1k0gui1" data-start="494" data-end="524" id="processing--fulfillment">Processing &amp; Fulfillment</h3>All orders are carefully packed and shipped by our third-party logistics partner, Monta Packing, based in Gorinchem. Orders placed before 10:00 PM CET (Monday to Friday) are typically processed and packed on the same business day. Orders placed after this cut-off time will be processed on the next working day.Please note that courier services do not collect parcels during weekends. As a result, orders placed on Friday after 10:00 PM CET may only be scanned and processed by the courier on the following Monday evening.<h3 data-section-id="14b2d5j" data-start="1051" data-end="1088" id="shipping-process--step-by-step">Shipping process &#x2013; step by step</h3>To give you full transparency, here is how your order moves through our system from placement to delivery:<ol data-start="1197" data-end="1687"><li data-section-id="1xx824d" data-start="1197" data-end="1237">Your order is placed on our webshop</li><li data-section-id="9a5egm" data-start="1238" data-end="1349">The order is picked, packed, and prepared by Monta Packing (Mon&#x2013;Fri, based on a first-in-first-out system)</li><li data-section-id="1t5o53c" data-start="1350" data-end="1425">Packages are sorted within the warehouse according to shipping carrier</li><li data-section-id="18gyd27" data-start="1426" data-end="1505">Transport companies collect parcels once per weekday in the late afternoon</li><li data-section-id="zl6lmi" data-start="1506" data-end="1593">The package arrives at the nearest carrier terminal and is scanned into the system</li><li data-section-id="yek7ku" data-start="1594" data-end="1642">The shipment is then marked as &#x201C;in transit&#x201D;</li><li data-section-id="q1vi5d" data-start="1643" data-end="1687">Your order is delivered to your address</li></ol>This process ensures efficient handling and reliable delivery for every order.

What is your shipping policy?

You can easily track your order by using the tracking link provided below. Simply enter your order number and the email address used when placing your order to view the latest shipping updates and delivery status. To get an estimate of your expected

You can easily track your order by using the tracking link provided below. Simply enter your order number and the email address used when placing your order to view the latest shipping updates and delivery status.To get an estimate of your expected delivery timeframe, please refer to the same tracking page or the relevant shipping information for your country, as delivery times may vary depending on the destination and selected shipping method.If your order appears to be taking longer than expected and the estimated delivery timeframe has already passed, please don&#x2019;t hesitate to contact us at <a data-start="627" data-end="650" rel="noopener">support@hang-eleven.com</a>. Be sure to include your order number and email address so we can quickly locate your order and assist you.Our team will be more than happy to look into the issue for you and ensure everything is resolved as smoothly as possible &#x1F60A;

How do I track my order?

Need a quick help? Chat with us during our business hours.

Our support team is available Monday to Friday from 9 AM to 5 PM CET and happy to help with any questions via email or chat.

Hang Eleven

Questions about shipping, shipping rates, shipping address and more.

Can I still change my address?

SHIPPING