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I cannot find my order after the track & trace code registered my order status as deliverd?Updated 22 days ago

We are sorry to hear that your order has gone missing.

There may be several things going on that we would like to ask you to check first:

  • From experience we know that the postal companies sometimes already set the package as delivered, but still deliver it a day later
  • The package has been delivered to the neighbors, even though you were not informed about this
  • The package has been delivered to your mailbox, so the doorbell has not been rung.

After you have checked this and non of the above points are the case, the package is either lost or returned to us. In both cases, please contact our customer service and add your order number to your message.

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