Questions about your delivery, when it will be delivered and more.
Via the Shipping Matrix of our fulfillment party the best and fastest delivery company in your area is automatically selected. At the moment we offer the 'Home delivery' and 'parcel point' delivery option, but don't worry, we also ask the neighbors i
You can track the status of your order using the track & trace code you received by email. If you have not received this, your order is not shipped out yet or you have filled in the wrong e-mail address. If you have questions about your orderstatus o
Based on the track & trace code you received by e-mail, you can see at which parcel point or neighbour the postal service has delivered your package.
If you find that an item is damaged or doesn't meet your expectations, please provide us with a photo of the damage, and we will look into a solution for you. Another option is to return the item following the instructions on our Return Portal. We en
With a track & trace code you can view the status of your order. You will receive the Track & Trace link by email. If you have not received this, your order is not shipped out yet or you have filled in the wrong e-mail address. If you have questions
We are sorry to hear that your order has gone missing. There may be several things going on that we would like to ask you to check first:. After you have checked this and non of the above points are the case, the package is either lost or returned to