DELIVERY
Questions about your delivery, when it will be delivered and more.
How will my order be delivered?
Through our shipping matrix, the most suitable and fastest delivery carrier for your location is automatically selected by our fulfillment partner. This ensures that your order is shipped with the most efficient delivery service available in your are
When will my order be delivered?
You can track the status of your order using the track & trace code you received by email. If you have not received this, your order is not shipped out yet or you have filled in the wrong e-mail address. If you have questions about your orderstatus o
I was not at home when my package was delivered, when will the next delivery take place?
Based on the track & trace code you received by email, you can check exactly where your parcel has been delivered. This includes information such as the nearest parcel point, pickup location, or whether the package has been delivered to a neighbor in
What if the item I received is damaged or different from what I expected?
If you receive an item that is damaged or does not meet your expectations, please contact our customer service team as soon as possible at [email protected]. To help us handle your request quickly and efficiently, please include a clear photo o
What is a track & trace code?
With a track & trace code, you can easily monitor the status of your order from the moment it leaves our warehouse until it arrives at your address. The tracking link will be sent to you by email once your order has been shipped. If you have not rece
I cannot find my order after the track & trace code registered my order status as deliverd?
We are sorry to hear that your order appears to be missing. Before assuming that the package is lost, we kindly ask you to first check a few common situations, as delivery updates can sometimes be misleading or delayed. Based on experience, courier s