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Hang Eleven

Once an order has been placed, it is not possible to apply a discount retroactively. We understand this can be frustrating, especially if you come across a promotion shortly after placing your order. We regularly run promotions and special offers, so there will always be new opportunities to take advantage of great deals on future purchases.

Once an order has been placed, it is not possible to apply a discount retroactively. We understand this can be frustrating, especially if you come across a promotion shortly after placing your order. We regularly run promotions and special offers, so

Is it possible to apply discounts after an order has been placed?

ORDERS

What is the best way to wash my Hang Eleven clothes?

What steps should I take if I receive a damaged or unsatisfactory item?

How will I know when an out-of-stock item is back in stock?

Warranty after washing an Item

What payment methods do you accept?

Do you have a physical store or showroom?

How can I contact you if my question is not listed in the FAQ?

GENERAL

Can I change or cancel my order after placing it?

Can I also pick up my order in the store?

What are the shipping costs?

How long does delivery take?

Can I still change my address?

How do I file a claim for my insured order?

Is my shipment insured?

Do you ship outside of the EU?

What is your shipping policy?

How do I track my order?

SHIPPING

What is your return policy?

How can I register an exchange?

Do you offer FREE exchanges?

Can I return two orders at once?

What should I do if the return portal does not generate my return label?

How can I find out the status of my return or refund?

Do you offer a higher return amount for store credit ?

Non-Returnable Items: Underwear and Socks

RETURNS & EXCHANGES

How will my order be delivered?

When will my order be delivered?

I was not at home when my package was delivered, when will the next delivery take place?

What if the item I received is damaged or different from what I expected?

What is a track & trace code?

I cannot find my order after the track & trace code registered my order status as deliverd?

Is it possible to apply discounts after an order has been placed?Updated 17 days ago