We do not apply discounts after an order has been placed. However, we regularly offer exciting promotions and special deals, so you will always have the chance to benefit from great savings.

We do not apply discounts after an order has been placed. However, we regularly offer exciting promotions and special deals, so you will always have the chance to benefit from great savings.

Is it possible to apply discounts after an order has been placed?

Technically, it is possible to change or cancel your order as long as it has not yet been processed by our warehouse. In practice, this is often difficult because orders are processed quickly and messages sometimes do not reach our customer service q

Technically, it is possible to change or cancel your order as long as it has not yet been processed by our warehouse. In practice, this is often difficult because orders are processed quickly and messages sometimes do not reach our customer service quickly enough. Therefore, we recommend reporting any changes or cancellations immediately after placing the order. Once the order has been processed or shipped, it is no longer possible to change or cancel it, and you can only make use of our return policy.

Can I change or cancel my order after placing it?

It is not possible to pick up orders via the website because we do not have all the items listed online in stock in the physical store. If you see an item in the store that is not available in your size, or if you have found a product on the website

It is not possible to pick up orders via the website because we do not have all the items listed online in stock in the physical store. If you see an item in the store that is not available in your size, or if you have found a product on the website that we do not have in the store, we can order it for you to the store. Once it has arrived, you can pick it up there. Please contact our store staff for this.

Can I also pick up my order in the store?

Our support team is here for you Monday to Friday, 9 AM–5 PM CET, and ready to help with any questions.

Hang Eleven

ORDERS

What is the best way to wash my Hang Eleven clothes?

What steps should I take if I receive a damaged or unsatisfactory item?

How will I know when an out-of-stock item is back in stock?

Warranty after washing an Item

What payment methods do you accept?

Do you have a physical store or showroom?

How can I contact you if my question is not listed in the FAQ?

GENERAL

What are the shipping costs?

How long does delivery take?

Can I still change my address?

How do I file a claim for my insured order?

Is my shipment insured?

Do you ship outside of the EU?

Is shipping free above a certain order amount?

What is your shipping policy?

SHIPPING

What is your return policy?

How can I register a return or exchange?

Do you offer FREE exchanges?

Can I return two orders at once?

What should I do if the return portal does not generate my return label?

How can I find out the status of my return or refund?

Do you offer a higher return amount for store credit ?

RETURNS & EXCHANGES

How will my order be delivered?

When will my order be delivered?

I was not at home when my package was delivered, when will the next delivery take place?

What if the item I received is damaged or different from what I expected?

What is a track & trace code?

I cannot find my order after the track & trace code registered my order status as deliverd?