Once an order has been placed, it is not possible to apply a discount retroactively. We understand this can be frustrating, especially if you come across a promotion shortly after placing your order. We regularly run promotions and special offers, so

Once an order has been placed, it is not possible to apply a discount retroactively. We understand this can be frustrating, especially if you come across a promotion shortly after placing your order. We regularly run promotions and special offers, so there will always be new opportunities to take advantage of great deals on future purchases.

Is it possible to apply discounts after an order has been placed?

It is technically possible to change or cancel your order as long as it has not yet been processed by our warehouse. However, since orders are processed very quickly, it can be difficult to catch them in time and messages may not always reach us befo

It is technically possible to change or cancel your order as long as it has not yet been processed by our warehouse. However, since orders are processed very quickly, it can be difficult to catch them in time and messages may not always reach us before processing begins. If you need to make a change or cancel your order, we recommend contacting us immediately after placing it. Once the order has been processed or shipped, it can no longer be changed or canceled, and you would need to follow the return process instead.

Can I change or cancel my order after placing it?

It is not possible to pick up orders that were placed through our website, as not all online items are available in our physical store. However, if you visit the store and an item is not available in your size, or if you find a product online that is

It is not possible to pick up orders that were placed through our website, as not all online items are available in our physical store. However, if you visit the store and an item is not available in your size, or if you find a product online that is not in stock in-store, our team can help order it for you to be delivered to the store. Once it arrives, you can pick it up there. For assistance with this, please speak directly with our store staff, who will be happy to help.

Can I also pick up my order in the store?

Need a quick help? Chat with us during our business hours.

Our support team is available Monday to Friday from 9 AM to 5 PM CET and happy to help with any questions via email or chat.

Hang Eleven

ORDERS

What is the best way to wash my Hang Eleven clothes?

What steps should I take if I receive a damaged or unsatisfactory item?

How will I know when an out-of-stock item is back in stock?

Warranty after washing an Item

What payment methods do you accept?

Do you have a physical store or showroom?

How can I contact you if my question is not listed in the FAQ?

GENERAL

What are the shipping costs?

How long does delivery take?

Can I still change my address?

How do I file a claim for my insured order?

Is my shipment insured?

Do you ship outside of the EU?

What is your shipping policy?

How do I track my order?

SHIPPING

What is your return policy?

How can I register an exchange?

Do you offer FREE exchanges?

Can I return two orders at once?

What should I do if the return portal does not generate my return label?

How can I find out the status of my return or refund?

Do you offer a higher return amount for store credit ?

Non-Returnable Items: Underwear and Socks

RETURNS & EXCHANGES

How will my order be delivered?

When will my order be delivered?

I was not at home when my package was delivered, when will the next delivery take place?

What if the item I received is damaged or different from what I expected?

What is a track & trace code?

I cannot find my order after the track & trace code registered my order status as deliverd?