What is a track & trace code?Updated 16 days ago

With a track & trace code, you can easily monitor the status of your order from the moment it leaves our warehouse until it arrives at your address. The tracking link will be sent to you by email once your order has been shipped.

If you have not received a track & trace email yet, it usually means that your order has not been shipped yet, or that an incorrect email address was entered during checkout. In this case, we recommend checking your account details on our website to verify your information.

If you need to update your email address or have questions about your order status, you can do so via your account or by contacting our AI Agent for assistance.

If your track & trace code is not working or is showing incorrect information, please contact our customer support team so we can investigate the issue and help you further.