What is your return policy?Updated a month ago
At Hang Eleven, we want you to be fully satisfied with your purchase. However, we understand that sometimes things don’t work out, and we offer a hassle-free return and exchange process to make it easy for you to return items if needed.
Return conditions:
To return or exchange an item, please make sure that your request meets the following conditions:
Items must be returned within 14 days of arrival of the package.
The item must be in its original condition – unworn, unwashed, and with all tags still attached.
There is no warranty for issues caused by washing. Any damage after washing is the responsibility of the customer.
Regular return shipping costs are the responsibility of the customer. Exchanges are free of charge, and returns or exchanges in-store are also free of cost.
Refund or exchange:
Once your return is received and inspected, we will process your refund or exchange within 7 business days. You will receive an email confirmation with the details of your refund or exchange.
Exchange policy:
Exchanges are free of charge. You can choose a different size or color, or exchange for a different item entirely. If you prefer to return an item for a refund instead, please follow the return process outlined above.
If you need assistance or have any further questions, don’t hesitate to reach out to our customer support team. We’re here to help!