What is your return policy?Updated 7 days ago
At Hang Eleven, we want you to be completely satisfied with your purchase. However, we understand that sometimes things don’t work out as planned. That’s why we offer a simple and hassle-free return and exchange process.
Return Conditions
To return or exchange an item, please ensure that your request meets the following conditions:
Returns must be made within 14 days of receiving your package.
Items must be in their original condition: unworn, unwashed, and with all tags still attached.
We cannot accept returns for items damaged due to washing or improper care.
Return shipping costs is not the responsibility of the customer if the return is due to reasons not caused by the customer, such as damaged, defective, wrong size, or wrong color items. For other returns, the customer may still be responsible for return shipping. The return fee will be deducted from your refund.
Returns and exchanges are free when done in-store. We encourage this option as part of our sustainability commitment to reduce unnecessary shipments and packaging.
Return Fee Policy
To support more conscious shopping habits and reduce waste, we charge a small sustainability fee for larger returns:
We charge a base price for returns from the 4th item onward, a fee of €0.50 per item will be deducted from your refund. This helps prevent excessive return volumes and promotes more mindful purchasing.
Refunds & Processing
Once we’ve received and inspected your return, we’ll begin processing your refund. Please note that due to temporary technical issues, refunds may take up to 14 business days to appear in your account.
We’re actively working to resolve these delays and appreciate your patience and understanding. You’ll receive an email confirmation once your refund has been processed.
Exchanges
Exchanges are always free of charge. You can select a different size, color, or even a different item. Your new item will be shipped within 3 business days of your confirmed exchange request.
We also offer store credit worth 115% of the original purchase value as an alternative to a cash refund. This credit never expires and will be sent to you via email as a unique code.
If you have any questions or need help, our customer support team is ready to assist you.
Click Here to access our return portal.