What is your return policy?Updated 3 hours ago

At Hang Eleven, we want you to be fully satisfied with your purchase. However, we understand that sometimes things don’t work out, and we offer a hassle-free return and exchange process to make it easy for you to return items if needed.

Return conditions:
To return or exchange an item, please make sure that your request meets the following conditions:

• Items must be returned within 14 days of arrival of the package.

• The item must be in its original condition  unworn, unwashed, and with all tags still attached.

• There is no warranty for issues caused by washing. Any damage after washing is the responsibility of the customer.

• Return shipping costs are the responsibility of the customer; however, you don’t need to pay upfront for return shipping as this cost will be deducted from your refund amount.

• We offer free returns and exchanges in-store as part of our commitment to sustainability, helping reduce unnecessary shipping and packaging by avoiding sending multiple orders back and forth.

Refund or exchange:
Once your return is received and inspected, we will process your refund within 5 business days. You will receive an email confirmation with the details of your refund.

Exchange policy:
Exchanges are free of charge. You can choose a different size or color, or exchange for a different item entirely. Your new item will be delivered within 3 business days of your exchange request, and you will receive instant confirmation of your exchange.

We also offer store credit worth 105% of the purchase price, which is a great alternative to a cash refund. This store credit never expires and will be sent to you via email as a unique code.

If you need assistance or have any further questions, don’t hesitate to reach out to our customer support team. We’re here to help!