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Hang Eleven

Products under the &apos;Hang Eleven&apos; brand are not available for sale, delivery, or shipment to the United States or Canada.We ship all orders from Gorinchem, the Netherlands, Monday through Friday. Please read below for full shipping details and timelines.Processing &amp; Fulfillment All orders are packed and shipped by our third-party logistics partner Monta Packing, based in Gorinchem. Orders placed before 10:00 PM CET (Monday&#x2013;Friday) are usually processed and packed the same business day. Orders placed after this time will be processed on the next business day.&#xA0;Please note: Couriers do not collect packages on weekends, so orders placed on Friday after 10:00 PM CET may not be scanned by the courier until Monday evening.Shipping process &#x2013; step by step Here&#x2019;s how your order moves through our system:<ul><li>Order is placed on our webshop</li><li>Order is packed by Monta Packing (Mon&#x2013;Fri, first-in-first-out system)</li><li>Packages are sorted by shipping carrier within the warehouse</li><li>Transport companies pick up once per weekday in the late afternoon</li><li>Packages arrive at the nearest carrier terminal and are scanned</li><li>The package is in transit</li><li>Your order is delivered</li></ul>

Products under the 'Hang Eleven' brand are not available for sale, delivery, or shipment to the United States or Canada. We ship all orders from Gorinchem, the Netherlands, Monday through Friday. Please read below for full shipping details and timeli

What is your shipping policy?

SHIPPING

What is the best way to wash my Hang Eleven clothes?

What steps should I take if I receive a damaged or unsatisfactory item?

How will I know when an out-of-stock item is back in stock?

Warranty after washing an Item

What payment methods do you accept?

Do you have a physical store or showroom?

How can I contact you if my question is not listed in the FAQ?

GENERAL

Is it possible to apply discounts after an order has been placed?

Can I change or cancel my order after placing it?

Can I also pick up my order in the store?

ORDERS

What are the shipping costs?

How long does delivery take?

Can I still change my address?

How do I file a claim for my insured order?

Is my shipment insured?

Do you ship outside of the EU?

Is shipping free above a certain order amount?

What is your return policy?

How can I register a return or exchange?

Do you offer FREE exchanges?

Can I return two orders at once?

What should I do if the return portal does not generate my return label?

How can I find out the status of my return or refund?

Do you offer a higher return amount for store credit ?

RETURNS & EXCHANGES

How will my order be delivered?

When will my order be delivered?

I was not at home when my package was delivered, when will the next delivery take place?

What if the item I received is damaged or different from what I expected?

What is a track & trace code?

I cannot find my order after the track & trace code registered my order status as deliverd?

What is your shipping policy?Updated 22 days ago