Our support team is here for you Monday to Friday, 9 AM–5 PM CET, and ready to help with any questions.

Hang Eleven

We accept the following payment methods for your convenience: iDeal Credit card (Visa, Mastercard, American Express) Payment via Klarna PayPal Apple Pay Google Pay With this wide selection of payment options, customers can easily and safely pay in the way that suits them best.

We accept the following payment methods for your convenience:iDealCredit card (Visa, Mastercard, American Express)Payment via KlarnaPayPalApple PayGoogle PayWith this wide selection of payment options, customers can easily and safely pay in the way t

What payment methods do you accept?

GENERAL

What is the best way to wash my Hang Eleven clothes?

What steps should I take if I receive a damaged or unsatisfactory item?

Warranty after washing an Item

Do you have a physical store or showroom?

How can I contact you if my question is not listed in the FAQ?

Is it possible to apply discounts after an order has been placed?

Can I change or cancel my order after placing it?

Can I also pick up my order in the store?

ORDERS

What are the shipping costs?

How long does delivery take?

Can I still change my address?

Do you ship outside of the EU?

Is shipping free above a certain order amount?

What is your shipping policy?

SHIPPING

What is your return policy?

How can I register a return or exchange?

Do you offer FREE exchanges?

Can I return two orders at once?

What should I do if the return portal does not generate my return label?

How can I find out the status of my return or refund?

RETURNS & EXCHANGES

How will my order be delivered?

When will my order be delivered?

I was not at home when my package was delivered, when will the next delivery take place?

What if the item I received is damaged or different from what I expected?

What is a track & trace code?

I cannot find my order after the track & trace code registered my order status as deliverd?

DELIVERY

Are there payment options with gift cards or vouchers?

How are refunds handled if payment was made with a gift card?

PAYMENT

What payment methods do you accept?Updated 18 hours ago