Hang Eleven

You can track the status of your order using the track &amp; trace code you received by email or in your account on our website.&#xA0; If you have not received this, your order is not shipped out yet or you have filled in the wrong e-mail address. If you have questions about your orderstatus or want to change your e-mail address, please check your account or contact our AI Agent.&#xA0;If the track &amp; trace code is not working or showing wrong data, please contact our customer support.

You can track the status of your order using the track & trace code you received by email. If you have not received this, your order is not shipped out yet or you have filled in the wrong e-mail address. If you have questions about your orderstatus o

When will my order be delivered?

Delivery

What are the shipping costs?

Can I still change my address?

Do you ship outside of the EU?

Shipping

How will my order be delivered?

I was not at home when my package was delivered, when will the next delivery take place?

What if the item I received is damaged or different from what I expected?

What is a track & trace code?

I cannot find my order after the track & trace code registered my order status as deliverd?

Track & Trace code

Do you offer FREE exchanges?

What is your return policy?

Can I return two orders at once?

What should I do if the return portal does not generate my return label?

How can I find out the status of my return or refund?

Returns & Exchanges

What is the best way to wash my Hang Eleven clothes?

What steps should I take if I receive a damaged or unsatisfactory item?

Warranty After Washing an Item

Information about the items

Is it possible to apply discounts after an order has been placed?

Ordering

When will my order be delivered?Updated 6 months ago