With a track & trace code you can view the status of your order. You will receive the Track & Trace link by email. If you have not received this, your order is not shipped out yet or you have filled in the wrong e-mail address. If you have questions

<p>With a track &amp; trace code you can view the status of your order. You will receive the Track &amp; Trace link by email.</p><p id="isPasted">If you have not received this, your order is not shipped out yet or you have filled in the wrong e-mail address. If you have questions about your orderstatus or want to change your e-mail address, please check your account or contact our AI Agent.&#xA0;</p><p>If the track &amp; trace code is not working or showing wrong data, please contact our customer support.</p>

What is a track & trace code?

We are sorry to hear that your order has gone missing. There may be several things going on that we would like to ask you to check first:. After you have checked this and non of the above points are the case, the package is either lost or returned to

<div data-block="true" data-editor="7ashk" data-offset-key="d1le1-0-0" id="isPasted"><p data-offset-key="d1le1-0-0">We are sorry to hear that your order has gone missing.</p></div><div data-block="true" data-editor="7ashk" data-offset-key="4bf05-0-0"><p>There may be several things going on that we would like to ask you to check first:</p></div><div data-block="true" data-editor="7ashk" data-offset-key="fh1s5-0-0"><ul><li style="font-size: 16px;">From experience we know that the postal companies sometimes already set the package as delivered, but still deliver it a day later</li><li style="font-size: 16px;">The package has been delivered to the neighbors, even though you were not informed about this</li><li style="font-size: 16px;">The package has been delivered to your mailbox, so the doorbell has not been rung.</li></ul></div><div data-block="true" data-editor="7ashk" data-offset-key="b4i59-0-0"><p data-offset-key="b4i59-0-0">After you have checked this and non of the above points are the case, the package is either lost or returned to us. In both cases, please contact our customer service and add your order number to your message.</p></div>

I cannot find my order after the track & trace code registered my order status as deliverd?

Hang Eleven

Questions about your T&T and other tracking settings.

Track & Trace code

What are the shipping costs?

Can I still change my address?

Do you ship outside of the EU?

Shipping

How will my order be delivered?

When will my order be delivered?

I was not at home when my package was delivered, when will the next delivery take place?

What if the item I received is damaged or different from what I expected?

Delivery

Do you offer FREE exchanges?

What is your return policy?

Can I return two orders at once?

What should I do if the return portal does not generate my return label?

How can I find out the status of my return or refund?

Returns & Exchanges

What is the best way to wash my Hang Eleven clothes?

What steps should I take if I receive a damaged or unsatisfactory item?

Warranty After Washing an Item

Information about the items

Is it possible to apply discounts after an order has been placed?

Ordering